Important Messages, such as Service Disruption and Opening Times.

Our office hours are Monday to Friday, 9 AM to 5 PM UK time. We will try to give assistance to those people not living in the UK outside of those hours if possible.

J-Say 16.0 Upgrade!


We are very proud to bring you the anticipated release of J-Say version 16.0.

This document contains a list of the new features and improvements within J-Say 16.0.

We strongly recommend that you consult the many sections of the updated “Learning Module” in order to discover how to use the new and existing features of J-Say. There have been a number of revisions even to sections of it with which you may have previously been familiar.

You will have been provided with the “Learning Module” documentation in Microsoft Word format. However, you can also access it through the “J-Say Configuration wizard”, or by speaking the command
“Get Help”.

It can also be found on the Windows “Start Menu”, under “All Programs”, “J-Say”, “Learning Module”.

Important Note.

Changes to supported applications are being made all the time. At the time of writing, these programs include Skype, iTunes and Spotify. During 2018 therefore, we intend to provide J-Say users with at least two major updates throughout the year rather than one. It may be necessary to provide more than this but that is the minimum, so as to fix outstanding features and provide new ones.

J-Say 16 is compatible with JAWS 2018 and earlier, all versions going back to 14.0. With technology changing so rapidly, including Windows itself and Microsoft Office updates, we highly recommend the use of JAWS 2018 if at all possible. But if not, we're still supporting the older releases.


Enhanced Accessibility for Dragon Search Commands. Say, "Search Computer for Timesheets" for example, or, "Search Favourites for BBC Radio". In summary, you can search your Favourites, documents or computer files under key words, and a list of these will be brought back to you. Naturally, J-Say makes the interaction with this interface user friendly, supported by our documentation and the modifications made to JAWS to keep it simple.
Please refer to Chapter 30 of the Learning Module.

Store Shortcut and List of Shortcuts. These can now be accessed directly rather than through the Shortcuts Manager by pressing the J-Say Key then ALT+S for Store Shortcut and ALT+L for List of Shortcuts.

J-Say Shortcuts on the Web. If you create a J-Say Shortcut to a website, the browser of choice is stored along with the location. There are times when people wish to use specific browsers for individual sites they visit, and this will help in that regard.
Internet Explorer is still highly recommended with Google Chrome as a close second.

Support for Google Chrome. This web browser is now a good option to use with J-Say alongside Internet Explorer.

Improved Support for Moving by Heading and Tabbed Pages. Say “Tab 1” through to “Tab 9” to access Tabs directly, or “Next Tab” and “Previous Tab” to move through them sequentially.

The commands to move to the first, next, last and previous headings at specific levels have been enhanced so as to provide a greater level of verbal feedback, for example if a requested heading is unavailable, or the current line which has been reached. Commands also exist to move to individual Tabs which may be open.
A good example of such a command would be “First Heading 1” to move to the first level 1 Heading.

Get the Weather and News. Specifically designed applications have been included to obtain local weather for anywhere in the world, together with local time zone information, and sunrise, sunset, moon rise and moon set. Simply ask your computer to bring back the weather for your town. Additionally, browse over 30 news sources for the latest headlines, including BBC and CNN. The news range of news sources will be considerably increased during the first half of this year.
Please refer to Chapter 30 of the Learning Module.

Support for JAWS 2018 Features. Scan a document with a voice command directly from within JAWS without using an external scanning program. This can be done using a camera or flatbed scanner with the command “Scan Document”. You can also operate the new screen-shading feature in JAWS, allowing you to work without displaying your computer generated text to sighted people who may be with you. Say “Toggle Screen Shade”.

Listen to the Radio. The radio directory has been increased to include thousands of online radio stations, thanks to support from the Shoutcast radio directory. Browse categories by voice or request a specific station.
Please refer to Chapter 26 of the Learning Module.

Enhanced Support for Excel and Word tables. The commands for moving through cells in an Excel Workbook have been significantly improved upon. The behaviour in respect of some voice commands to move by rows in tables has also been made more consistent.

Compatibility Considerations

J-Say 16.0 coexists with:

  • Microsoft Windows7,
  • Microsoft Windows8 and 8.1,
  • Microsoft Windows10,
  • Microsoft Office 2010 through to 2016 (Microsoft Office 2013 and 2016 are highly recommended);
  • JAWS for Windows versions 14 through to 2018,
  • Zoomtext Fusion with JAWS for Windows,
  • Dragon NaturallySpeaking Professional version 13, 14 and 15. If you are still running Dragon NaturallySpeaking Professional version 12.5, we can make an installer of J-Say available for you. However, particularly with updates to Microsoft Office and Windows versions, this is not recommended. Indeed, if you are using Microsoft Office 2016/365, Dragon Professional Individual V15 is very strongly recommended.

Instructions for Upgrading

When you purchased J-Say 16.0, you will have received an Email containing details of how to download and install the product.

If you think you may be entitled to a free upgrade, (either because you purchased the product after October 2017 or because you hold a current Software Maintenance Agreement), you will need to send your JAWS serial number to, whereupon we will get you up and running.

If you need remote assistance with the installation or configuration, again, please send this request to us so as to book an appointment.

If you would like to submit a bug report, again please let us know by email. We will aim to respond to such requests as early as possible, however given we have extensive commitments in January and February, do bare in mind that what we consider to be the most urgent bug reports will be treated as higher priority.

The documentation is available to you when you install the product by saying
“Get Help”
Or by locating it from the J-Say Configuration Wizard.

You do not need to uninstall the previous version of J-Say, 15.1, before installing the new version. Please just follow these instructions.

  1. Be sure that the computer to host J-Say technology has an active connection to the internet.
  2. Log onto the Windows account of the person to be using J-Say. Be sure that the user’s account contains “Administrator Privileges”. Please note that logging onto the Windows account of the person using the technology is a critical step. Many people are not doing this.
  3. Download the J-Say 16.0 program, a link for which will have been provided within an Email message following the purchase of a licence. If you have not received such an Email, please send your JAWS serial number to Be sure to choose to download the program pertaining to your version of Dragon NaturallySpeaking.
  4. Run the J-Say 16.0 installer program, restarting the computer when prompted. This is a new installer to take account of JAWS 2018 and the new VFO naming conventions for JAWS, but we’re pretty confident it works well.
  5. Wait for approximately one minute after Microsoft Windows has fully loaded. If an activation file is found, it will be downloaded to the computer and you will be prompted to restart JAWS. Please select the “Yes” Button to comply with this request.